FAQ

Frequently Asked Questions

All of the commonly asked questions answered here.

We can be contacted by email via our contact form – HERE

Facebook – HERE

Telephone: 01359 242589, phone lines are open between 9:30-12:30 Monday to Friday.

Unfortunately, we cannot accept calls outside of these times as we’re a small company and won’t have time to get any other work done.

You can also follow our daily operations on social media via Instagram – HERE & Twitter – HERE

The song we use whilst you are on hold is Macka B ‘Medical Marijuana Card’ and it’s available on all formats, so please support the record by buying it. You can also watch the video on youtube – HERE

Due to the Government not recognizing cannabis as having any medicinal value- we are categorically not allowed to make any recommendations. If we do, the MHRA and other agencies could consider this as making a claim about our oil as treatment, therefore promoting it as medicine- which is illegal and if found to be breaking these rules, we as a company could be shut down.
The other reason we cannot make recommendations is that we just don’t know. Everybody has an endocannabinoid system, which is the system that directly interacts with the compounds in cannabis to promote wellbeing. We as humans, have different lifestyles and interactions and as such our bodies will respond differently to the individual extracts- which means what is good for one, may not be good for another. For example, two people with the same condition on paper may respond differently to the exact same extract. This is why we offer a range of extracts in the hope that when you choose our oils, you will be able to find the best to suit you as an individual- maximising the feeling of wellbeing.

We offer three main types of extract, each sourced from a different category of Cannabis plant- Indica, Sativa and Hybrids (the latter, a combindation of Sativa & Indica). These extracts are all full plant extracts, each offering a different cannabinoid and terpene profiles, which in turn promote the feeling of wellbeing in different ways in different people. If after doing your own research and checking one of any number of online independent consumer groups, you are still unsure, please contact us and we will arrange for a sample of our Indica and Sativa range to go out to you to try. Once you have tried these you can then contact us to discuss how you’re feeling and if the oil is something you would like to try. There are lots of the afore mentioned independent groups on Facebook who would be happy for you to contact them for advice, one such group is Herbal Alternatives where users are able to more openly discuss their own personal experiences.

As a company we have always provided our customers with free samples and are proud to continue doing so, however- due to ever increasing volumes of requests, we’ve had to revise our system. If you would like a free sample please email us at [email protected] with your full name, email, phone number & postal address including details of the sample you would like to try. However, please be aware- due to the number of daily requests, we have had to limit them to a maximum of 2 per customer and there may be up to a 12 week wait.

Alternatively, if you would like to try something sooner- we have listened to customer feedback and made our samples available from the website shop available – HERE at a reduced rate. The oil samples contain 5ml and the balm samples 10ml and there are no limits on the number of samples you can purchase- so you can try more than 2 oils for example, should you so wish.

We have many companies who wholesale for us. If this is something you are interested in, please email our wholesale team for more information via [email protected]. Please be aware we do not supply our products for white labelling.

The two major categories of cannabis plants are Indica and Sativa and these can then be cross bread to create a third Hybrid category. Within these categories there are thousands of variations much like the grapes used to make wine. Each of the two main cultivars have different ratios of cannabinoids & terpenes– the naturally occurring chemical compounds that develop as the plant grows, which in turn results in their own range of effects on the body and mind, resulting in a wide range of benefits. Indica strains generally provide a sense of deep body relaxation. Sativa strains tend to provide a more energising experience.

We use 3 different extracts grown in different conditions to make our wide range of products.

Our green edition is extracted from cannabis sativa, which is grown outdoors, Blue edition is from hemp sativa which is grown outdoors and both from farms in Europe.

The purple range is a Hybrid which is indica dominant. It is made up of 30% sativa and 70% indica. The cannabis that is used to produce this extract is grown outdoors in Holland.

Our White, Red and Black Editions  all use the same Cannabis Indica extract diluted to 3 different concentrations. This strain is grown under lights in a controlled environment for maximum cannabinoid content, yield and profile. The cost of production is much higher and for this reason the price too. A percentage of the sales from these editions goes towards our compassion programme.

Oil in Milligrams

Blue Hemp (Sativa) 10
2000mg of 25% CBD = 500mg per 10ml bottle
200 drops per bottle so this equates to 2.5mg of CBD per drop

White Cannabis (Indica) 10
500mg of 30% CBD = 150mg per bottle
200 drops per bottle so this equates to 0.75mg of CBD per drop

Red Cannabis (Indica) 10
1000mg of 30% of CBD = 300mg per 10ml bottle
200 drops per bottle so this equates to 1.5mg of CBD per drop

Black Cannabis (Indica) 10
2000mg of 30% CBD = 600mg per 10ml bottle
200 drops per bottle so this equates to 3mg of CBD per drop

Green Cannabis (Sativa) 10
2000mg of 14% CBD = 280mg per 10ml bottle
200 drops per bottle so this equates to 1.4mg of CBD per drop

Purple Cannabis (Hybrid) 10
2000mg of 16% CBD = 320mg per 10ml bottle
200 drops per bottle so this equates to 1.6mg of CBD per Drop

Purple Plus Cannabis (Indica) 10
20mg CBD per ml
Five pumps will give 1ml, so each pump will contain 20/5 = 4mg

Whole Plant Extract in Milligrams

Purple Whole Extract (Paste)
Based on 16% there is 160mg of CBD in 1gm of the whole extract

Green Whole Extract (Paste)
Based on 14% there is 140mg of CBD in 1gm of the whole extract

On our packaging we have a traffic light system to distinguish which strain of plant is used, how the plant is grown, method of extraction and the total CBD percentage.

Sa – Sativa

Hy – Hybrid

In – Indica

Su – Grown under sunlight

Gl – Grown under grow lights

CO2 – Extraction method

%CBD – Percentage of CBD per Bottle

Sadly, we are unable to offer any advice on the use of our oils for cancer treatment, this is because they are not sold or made as cancer treatments. The Government has a very specific piece of legislation called the ‘1939 Cancer act’ which prohibits any discussion around the use of any treatment that is not state approved. We understand that people will want to do whatever they can to try and beat cancer and the movement around ‘cannabis kills cancer’ is, we are afraid, not strictly true. It is a useful tool but should not be considered under any circumstances as a one stop cure.
As some of us here have been in your shoes and have had or do have this condition we will be happy to have an informal chat but we will not recommend or advise the use of our oils as treatment.

Again, due to the way people interact with the extracts it is difficult to offer advice so we generally suggest that people start slow and build up.

Oil – 1-2 drops for 5 days then adding another drop for a further 5 days until, hopefully, you find a level that helps.

Capsules – Always start with a low does 50mg and work your way up, do this for a further 5 days and increase if need be.

Paste – We would suggest that you use an amount the size of a grain of rice (1 – 2 per dosing) and rub it into your gum, this will allow the cannabinoids to be absorbed into the system. This can be done at any time of day either before or after eating.

These methods will allow the cannabinoids to be absorbed into the system. This can be done at any time of day either before or after eating. Please allow 2 hours between taking pharmaceutical medication and our products. Stick with this routine for 5 days and see how you feel, if you think you need to go a little stronger then add another dose to the routine and do as above for 5 days.

Yes, due to the nature of the extract all cannabis (hemp) based extracts will contain trace amounts of THC. There is an unwritten rule that an amount up to 0.2% is acceptable in the product. However, the Home Office will say that the extract must contain no THC whatsoever but as this is unworkable, and also in such small amounts that it will not have any psychoactive effects, they tend not to act on it; they have far more important things to be doing. All our oils contain trace amounts which can be found on the lab reports.

No, sadly not at this point as we are unable to process card payments over the phone.

CBD is generally not a controlled substance so in most cases, however, due to the nature of the product some countries’ border forces may consider it to be cannabis oil and, as such seize the product and or you and ruin your holiday, so we advise against it.

Payments can be made by Visa or debit card. Card payments are processed via our Spanish and Dutch partners. Card details are never stored on our server. Checkout is secure and provided by our partners at Cardgate.

Please ensure that the oil is kept upright at all times, in a cool dark place when not in use. A cupboard or shelf should be fine.

Unfortunately this is due to the varying nature of a biological product- sometimes the oil can be quite thick after mixing. If the environment is cool or it has been posted during the winter season, this may cause the oil to be too thick for the dropper. To fix this, please just pop the bottle in a cup of warm water for around 3 minutes until it softens up.  If after doing so the issue still persists, please don’t hesitate to get back in contact with us.

Unfortunately, because we suspend our extract in a cold pressed hemp seed carrying oil- if you get some onto the thread of the bottle, it can act like a lubricant and undo the bottle top. To stop this happening, we recommend that you clean it thoroughly, both on the bottle thread and on the lid. Also, the bottle should always be kept stored upright once opened.

Due to the nature of the process- our oils are hand made in batches and therefore there can be slight differences between each batch. This can all sorts from the affect and the smell to the taste, colour and consistency of the oils. However, we test all of our batches to ensure that they provide the correct amount of CBD as printed on the packaging. Therefore, any differences between the batches should not cause any concern.

All mammals have an endocannabinoid system and as such, giving them cannabinoids should help promote wellbeing. HOWEVER, the Vets Association are (quite rightly) very protective about what we can say about treatment

Here at the Original Alternative we consider our pets as our family and as such, don’t do ‘pet editions’ or different extracts for animals as we feel they deserve the same treatment as us and should not be discriminated against with substandard products, an opinion our office dogs Lunar & Patty both co-sign with muddy footprints.

If you’re unsure which product to choose, then you can either take a look at our website for more information or join an independent consumer group on Facebook group such as CBD Pets UK/EU, as users, or more accurately- the user’s humans can openly talk about which products they find useful.

I’m afraid that we at The Original Alternative are not medicinally trained and as such cannot comment on the interaction of other drugs with our oils. As such, what we suggest you do is speak to your GP and ask their advice, alternatively you could look online and see what others have to say, also sites like www.Drugs.com can be extremely helpful in starting your research

Please be aware that all of our products do contain a trace of THC and therefore could give a false positive on a road side or employer drug test. Upon a urine or blood test it should be apparent that there are high levels of CBD not THC however this would depend on the quality of the testing equipment being used and therefore if you feel this could in anyway effect your ability to pass a drug test or jeopardise your employment you should either discuss the matter with your employer or not take the products.

Ok no worries, this will be given the highest of priorities. Please follow our missing orders link to get our immediate attention and resolve this issue for you – https://theoriginalalternative.com/missing-orders/

We are not medically trained, we are not pharmaceutically trained and we have no qualifications that allow us to offer you any medical advice. We are experts in cannabis and will do what we can to help to promote people’s wellbeing. But, all our knowledge is based on experience and from helping ourselves and family.

The ingredients in our products vary from product to product, please read the label to ensure you’re not buying something that may cause a reaction. As some of our products do contain nut oil, we cannot guarantee the absence of cross-contamination of nut oil with our other products which may have been made at the same location.

Here at The Original Alternative we are not medically trained and although we have experience in cannabis use we are in no way qualified to give advice on medical issues. Therefore, if you are pregnant we would suggest you talk to your GP.

We don’t use vape products. If this is something that you’re interested in we highly recommend a company called Ched’s CBD Oil . The owner Ched is very knowledgeable about these products and if you tell him Ben from The Original Alternative sent you he will look after you.